Terms of Service

1. About us

These terms govern your use of services provided by Complete Control Driver Training (ABN 65 403 862 100), operating across Queensland and New South Wales, Australia. By booking a lesson or making a purchase, you agree to these terms.

2. Bookings & payment

All bookings are confirmed once payment is processed. Payment is taken via secure Stripe Checkout in Australian dollars. Prices include GST.

3. Cancellations

Cancellations made 24 hours or more before your scheduled lesson are credited to your account balance, redeemable on any future booking. Cash refunds are handled case-by-case at the discretion of management.

4. Vouchers & gift certificates

• Vouchers are non-refundable and not redeemable for cash.
• Vouchers are transferable between clients.
• Vouchers are valid for 12 months from the date of purchase.

5. Pickup & drop-off

Lessons include free pickup and drop-off anywhere within the Gold Coast and Northern Rivers service area. You are responsible for being at the agreed pickup location at the booked time. We may cancel and charge in full if you cannot be reached.

6. Permit requirements

You must hold a current Queensland or NSW learner's permit to take a lesson. Your instructor will check your permit on your first lesson; if it isn't valid we cannot proceed and the lesson will be charged in full.

7. Liability

Our instructors operate dual-control vehicles and conduct themselves to professional industry standards. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

8. Contact

Questions about these terms? Email andrew@completecontrol.com.au or call 0481 868 567. Postal address: Gooding Drive, Merrimac QLD 4226.